FREE DELIVERY Orders Over 29+

Email : usa@drwakde.com

RETURNS POLICY

What are your return guidelines?

We understand that occasionally you may decide that the product you have ordered and received is not suitable for your use and you would like to return it to us for a refund.

If you wish to return it to us, you will need to contact us by email or by post to DR WAKDE's Natural Health Care™, 299 King Street, London W6 9NH, United Kingdom.

You may cancel your contract with drwakde.com provided that you contact us within seven (7) working days from the day after the goods are delivered. 

As your products have been despatched before you cancelled your contract you must send the goods back to our specified address at your own cost and these items must be in a re-saleable condition with all tabs intact and all products unopened. 

We must receive the unwanted items within 14 days from date of delivery to you. Once your returned item(s) have been received & examined in our warehouse, we will process the refund and make the payment back to the original account the money came from. Please allow up to 10 working days for this payment to show in your account. We are not able to process any refund until the goods have been received and we are unable to refund the cost of your postage. 

When you send the items back, please include a covering note including your order number, name and reason for return. Without your order number, we will be unable to refund you. Please also include a copy of this email with your parcel.

How can I return my order?

If you wish to return it to us, you will need to contact us by email or by letter (address below).

You may cancel your contract with drwakde.com for the products provided that you contact us within seven (7) working days from the day after the goods are delivered. Please send the goods as soon as possible.

If you wish to return any unwanted goods to us you will need to follow the guidelines below.  Any returns must be sent to:

DR WAKDE's Natural Health Care™ (Returns)

299, King Street

London

W6 9NH

United Kingdom

 

As per our returns policy, any items will need to be returned at your own cost.

Once your returned item(s) have been received & examined in our warehouse, we will process the refund and make the payment back to the original account the money came from. Please allow up to 10 working days for this payment to show in your account. We are not able to process any refund until the goods have been received. We are unable to refund the cost of your postage. We recommend using a tracked service to return items to us, although this is entirely your choice, but we are unable to accept proof of postage as proof of receipt.

All returns need to be packaged securely and our product packaging must not have any postage labels attached to it.

When you send the items back, it is essential that you include a covering note including your order number, name and reason for return otherwise we may not be able to process your return. Please be aware that we cannot accept returns on clothing items that have had the label removed. 

Can I send my item back for an exchange?

At drwakde.com we are unable to offer an exchange service, but providing that the returns policy has been met, we will refund you for any returned goods, which will enable you to purchase your alternative item. 

I don't like the taste - Can I send it back?

If you have opened your product we will be unable to change it for another product, flavour or refund you for it if you decide that you do not like the taste or if you think it will not be suitable for you.

If in doubt we strongly suggest you trial smaller quantities rather than taking a gamble on larger pouches.

My order has been returned - What happens now?

If your parcel has been returned to drwakde.com because you were not available to accept the delivery or if you rejected it, if you were advised of a problem locating your property but did not advise us of the information requested we may charge you for the redelivery of your parcel as we will have tried on at least two occasions already to deliver it to you. If you have entered the incorrect information in the address section, and this has prevented delivery for any reason, and your order is returned to us, we may also charge you for redelivery as our system is fully automated and we do not check all addresses before orders are shipped as this would cause long delays to all orders. We will contact you with any applicable charge.

We will be unable to reship your parcel until you provide us with written permission to take the extra funds.

This will apply to all orders, even if the initial delivery was free of charge to you.

If you later request a refund of the returned order, it may be minus the costs involved in returning the goods to us. We will also be unable to refund you for any original delivery costs.

If you have paid for the original delivery using a Credit or Debit card, we will take this charge, with your permission, from your original card as a repeat payment. If your original payment method was PayPal, and you would like your parcel reshipped we will contact you so that we can take this payment using a Credit or Debit card as we are unable to take the payment using PayPal.

If you choose to have your goods refunded instead of reshipped, we will not refund you for any shipping fees or charges incurred in returning the goods to us as we have attempted the delivery to your specified address.

Have more questions? Submit a request